Have questions about hardware wallets, need help with your order, or want to explore business partnerships? Our dedicated team is ready to assist you. Choose your preferred way to reach us below.
Get detailed responses to your questions. Our team responds within 24 hours.
Browse our comprehensive knowledge base with guides, tutorials, and answers to frequently asked questions.
Visit Help CenterFill out the form below and we'll get back to you as soon as possible.
Reach out directly to the department that can best assist you.
Order inquiries, product questions, shipping updates, and general assistance.
support@mvaultsglobal.comHelp with device setup, firmware updates, troubleshooting, and technical issues.
tech@mvaultsglobal.comBulk orders, business accounts, custom quotes, and partnership opportunities.
sales@mvaultsglobal.comAffiliate program, reseller inquiries, and strategic partnerships.
partners@mvaultsglobal.comMVaults will NEVER ask for your 24-word recovery phrase via email, chat, or any other means. Anyone asking for this information is a scammer.
Quick answers to common questions about contacting support
Our customer support team is available via email. Business and sales inquiries are handled during business hours (Mon-Fri, 9AM-6PM EST).
We respond to all inquiries within 24 hours. Complex technical issues may require additional time for thorough investigation.
Yes! Our technical support team is well-versed in Ledger Live and can help with most common issues. For complex app bugs or feature requests, we may refer you to Ledger's official support channels.
First, check your order confirmation email for tracking information. If tracking shows delivery but you haven't received it, contact us immediately with your order number. We'll investigate and resolve the issue promptly.
Currently, we don't offer phone support to ensure the security of our customers. Scammers often pose as support agents over the phone. All legitimate MVaults support is provided via email or our help center.
For security concerns or to report suspicious activity, email security@mvaultsglobal.com immediately. Include as much detail as possible. We take all security reports seriously and investigate promptly.
Our Help Center has hundreds of articles covering everything from device setup to advanced security tips. If you can't find your answer there, our support team is always ready to help.